Logistics play a very vital role in the overall supply chain, so it is important to choose the best logistics company for your business.
It is the logistics company that does all the planning, implementation, controlling, and tracking of the movement and storage of goods and information from one location to the other. Not only this the safety and security of the goods under transit, regulations, taxes, and licenses also fall under the scope of a Logistics Company.
The best logistics providers are known for coordinating all of these functions in an efficient and timely manner without going over budget.
But choosing the best logistics company in India is not an easy task. It requires thorough research and consideration.
So how to choose the best logistics company in India?
In this article, I will explain all the important factors that you should consider while choosing the best Logistics Company in India.
How to Choose the Best Logistics Company in India?
There are many options when you think about how to choose a logistics company for your business. But you need to know that not all of them are suitable for you.
Below is a list of some of the things you should consider when it comes to logistics. If you are planning to outsource the process to another company, you should do it right. Keep these factors in mind and you will continue to grow your business.
The Reputation of the Company
With a new business arrangement, you can be sure that at some point the relationship will be put to the test. Often the test will reveal the leadership and character of the service provider at that time.
Before it is too late, find out if the provider will respond with integrity and honor. Time will tell if the company has a good, bad, or ugly reputation with customers, vendors, and employees.
You should try to find answers to the below questions:
- How does the company treat its vendors and employees?
- How has their business expanded in the past?
- What kind of reviews do they have online?
- What themes keep popping up in their marketing materials?
- How long have they been in business?
The answers to these questions will help you determine the quality of the logistics company as a partner.
A potential third-party logistics company must be competent in the specific service areas that meet your company’s needs. Just because a provider is good in one area does not mean they can properly serve your business in every aspect.
The logistic company should have a set of skills that can meet both your short-term and future needs.
Importance to Customer Satisfaction
You need to find out whether the logistics company values customer satisfaction or not? The company should focus on customer service, smooth communication, affective responsiveness, and prompt problem resolution.
Although all the companies claim to have the best customer service how can you be ensured about it?
To authenticate it you can ask for references from companies of similar nature and needs. You can check the reviews and the web presence that mentions the customer experiences.
Also, the best logistics company always focuses on good process execution with proper safety measures. You will hardly find a logistics company that has excellent customer service but poor safety results or vice versa.
Reliability and Speed of Execution
When choosing the best logistics company the most important factor is the reliability and speed it can deliver. The company should be the fastest in delivering the goods and ensure on-time delivery that always focuses on customer service too at the same time.
This is all the most important these days when customers are more demanding than ever and also lack patience. Now everything is available online with a few clicks. There are several E-commerce companies around the world who are trying to make consumption more convenient and easy.
The best logistics company has a vast coverage i.e has access to multiple locations via a wide network of fulfillment centers. The large network of fulfillment centers and distribution warehouses in major cities allows you to lessen the shipping costs and a considerable reduction in the transit time for orders.
The best logistics company in India can provide nationwide location coverage and a range of logistics services to extend the reach of your business.
Cost of Service
The cost of service is obviously an important factor when it comes to choosing a logistics company for your business. However, it is important that the price is proportionate to the services provided. This means that the lowest price does not always go hand in hand with the best service.
No company will work at a loss or give you something you did not pay for. So if the cost of service offered is exceptionally low, you should reconsider. This could lead to inferior service, low reliability, and transparency, or other issues. If you go for a company that is charging a low price, it can cost you dearly later in damaged goods, and unsatisfied and annoyed customers.
You should first compare the prices of a few logistics companies and make sure neither you should compromise with the low price or end up paying extremely high. The best logistics company always charges a price that is commensurate with your requirement and budget.
Areas of Competence
There are several types of logistics providers, including transportation, warehousing, distribution, shipping, and receiving. Each one specializes in a specific domain. You also need to find out about a logistics company and its areas of expertise or competence.
You need to choose a partner whose specialty fits your business needs. Match your business needs with the logistics company’s service and ask them certain questions about their facilities to make sure they have the same strategy for their business as you do. Always choose the best logistics company that suits you and offers a long-term solution for your business.
The next thing you need to pay attention to is the technological capabilities of the logistics company in coordinating and monitoring various operations such as transportation management and warehouse management system.
Working with a professional and dedicated logistics company is very important for the implementation of your business plan.
Finding the right logistics partner can be a very difficult task, but the above factors will help you choose the right logistics partner and grow your business strategically.
Keep these important factors in mind because the right choice will help you keep your customers happy and satisfied for many years to come.
We have discussed this in this blog “How to Choose Best Logistics Company In India?”
We recommend narrowing down your logistics company based on the above-mentioned factors. There can be some other factors too but the prime one we have included in this post.
If you are finding it difficult to choose the best logistics company in India, let us talk about how our logistics service can improve your business.
How can AVG Logistics Limited help?
With more than three decades of logistics experience and a long list of satisfied customers, AVG Logistics Limited is always committed to providing seamless logistics services that meet your business needs.
We are a multimodal logistics company specialized in removing the supply chain frustrations our customers have by developing custom-made solutions. Our multiple fulfillment and distribution warehouses in India span over 7.5 lacs square feet. Our company is known for honesty, integrity, and providing reliable service to our customers.
We offer hassle-free and customized logistics solutions so you can focus on your business while we take care of all the challenging tasks!
Contact our logistics experts today on our Toll-free no. 1800 103 9665 or contact us online and we will be happy to help you with your logistics needs.